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In the dynamic landscape of modern business, organizations are constantly seeking ways to enhance service delivery and elevate customer satisfaction. This ITIL framework emerges as a powerful tool to achieve those objectives by providing a structured methodology for managing information technology services. ITIL's comprehensive set of principles,

The General Data Protection Regulation (GDPR) impacted the landscape of data privacy, click here presenting both challenges and opportunities for IT professionals. To ensure alignment, a structured roadmap is essential. This roadmap should encompass key aspects such as identification, risk assessment, establishing robust security measures, and fost

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